Customer Service Executives

Customer Service Executives help us grow our business by assisting our existing and potential customers with their queries.

Responsibilities:

·    Serve customers by providing product and service information and help them in resolving their problems.

·    Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

·     Recommends potential products or services to management by collecting customer information and analyzing customer needs.

·    Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.

·  Open customer accounts, and maintain customers and financial record.

Requirements:

·   Intermediate education or above

·    Relevant experience is preferred

·    Excellent English communication skills ideally with American accent

·   Strong analytical and problem-solving abilities.

·    Willing to work as per the US working hours.