Training Executive - Sales force

Job Responsibilities:

Developing call center education materials such as Red book, presentations, manuals etc.

Preparing procedures and policies regarding sales techniques

Scheduling and conducting training sessions on various call center topics to prepare and support newly added and existing agents

Training experienced employees on new or updated call center procedures to improve their performance

Observing the daily operations of call center employees and identifying any areas of improvement

Ensuring employees keep up their productivity and maintain high levels of customer satisfaction

Shift timings:

Flexible to work in graveyard shift (5am onward)