Support Associate - NOC

Zeta Technologies is looking for a fresh and energetic Support Associate for its International NOC.

Role Summary:

Carrier onboarding, Traffic Monitoring, Troubleshooting, Testing & Analyzing traffic trends 

Duties and Responsibilities:

• Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic 
• Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders 
• Performing hourly & daily testing’s as required by the business development team
• On-boarding new carriers technically, creating required technical connections under specifies the duration
• Monitoring system health of hardware
• Analyzing traffic trends on a minute, hour, day, and monthly basis and quickly sharing analyses with a business development team
• Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook. 
• To Provide step-by-step suggestions for solving different types of technical issues in troubleshooting various trouble tickets from our customers.
• To provide technical assistance to the immediate supervisor in whatever task he assigned
• Timely coordination with our customers and vendors in order to solve their queries
• Analyze Wire shark traces in order to troubleshoot an issue and find out the cause
• Downloading and managing EDRs as required by internal or external stakeholders     

Key Performance Indicators:

• Customer Support
• Troubleshooting
• Provisioning
• Familiar with System
• Analytical Skills

Candidate Specification:

• The candidate should have some understanding of OSI layers, IP protocols, Networking, IP addressing, packet-switched, circuit-switched networks, SMPP & HTTP connections, SS7, SIGTRAN, VPN set up.

NOTE: Zeta Technologies has the right to cross-check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead to disqualification/termination