- Job Search
- IT Jobs
- Computer Networking Jobs
- Support Engineer - NOC
Similar Jobs
Support Engineer - NOC
Responsibilities
We are looking for a young and energetic resource to join our Int'l Messaging Team.
Duties and Responsibilities:
- Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic
- Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders
- Performing hourly & daily routes testing as required by the business development team.
- Monitoring system health of hardware
- Analyzing traffic trends on a minute, hour, day, and monthly basis and quickly sharing analysis with the business development team
- Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook.
- To Provide step by step recommendations for solving different types of technical issues in troubleshooting various trouble tickets from our customers
- To provide technical assistance to immediate supervisor in whatever task he assigned
- Timely coordination with our clients and vendors to solve their queries
- Analyze Wireshark traces to troubleshoot an issue and find out the root cause
- Downloading and managing EDRs as required by internal or external stakeholders
- IPsec VPN Creation, Management/Troubleshooting
- Statistical Report making
- Carrier onboarding, Technical Interconnection (SSL, VPN, and API), SMPP channels (Creation, Management and Troubleshooting) under specified duration
- Routing and Provisioning
- Knowledge Deliberation and sharing within the team.
Key Performance Indicators:
- Customer Support
- Troubleshooting
- Provisioning
- Familiar with System
- Analytical Skills
- Excel Knowledge
   Your application has been submitted successfully
Thanks for submitting the application, Please check your email and Goodluck!
You have already been applied on this job.
Email Me Job
Delete Office
Are you sure, you wish to delete?
Job Application
Are you sure, you wish to delete?
Job Portal
Quickest way to apply and increase your chances of getting shortlisted! Please make sure your profile is up to date before your apply.
Apply for - Upload/Choose documents
Resume
Upload your Resume
Cover letter
You Can Upload Image Files (.png, .jpeg or .gif), .pdf and .docx Files.
You Need To Provide At Least Your Resume(.pdf,.docx and .doc) To Submit An Application.
Apply for - Create an Account
Already have an account?SignIn
New to careerz360.com?SignUp