Trainee Officer - Network Operations Center

Zeta Technologies is looking for Management Trainee Officer in its customer support department, individual who demonstrates a high competency in communicating complex technical issues to both technical and non-technical audiences via live chat, email and phone.

Requirement/Eligibility Criteria

·          You must have completed your BS (16 Years) program in BSCS & BSIT

·          You are a fresh graduate

·          You are a quick learner

·          You have functional knowledge of networks.

·          You have can do attitude

·          You have a huge desire to help others succeed.

·          Ability to de-escalate tense/tough customer situations in a live environment.

·          Excellent reading comprehension, listening, and writing skills.

·          Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.

·          Advanced time management skills, ability to work well under pressure

·          Can work in rotating shifts

Duties and Responsibilities:

You are responsibilities include

Customer Support, Fault Reporting, Fault Management, Fault Escalation, Fault Resolution, OAMP via e-mail/support desk/phone/skype/ WhatsApp. System maintenance and Management, Interconnection, Provisioning, Routing, CDR reconciliation, CDR downloading, Edge network Configuration, ASA Configuration and Linux Command Line.

Key Performance Indicators:

·          Trouble shooting

·          Provisioning

·          Familiar with System

·          Analytical Skills

·          Monitoring

·          Multitasking

·          Testing

·          Daily Traffic Reports