Ticketing / Customer Support Executive

Job Description

· Develop, implement and / or manage the organizations customer service policies, procedures, standards, and strategies Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices.

· Ensure all customer service activities support and strengthen the strategic objectives of the overall organization.

· Confer with management and staff coordinating customer service activities.

· Determine and improve the effectiveness of all customer service activities

· Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management

· Maintain current technical skills and apply new knowledge to management tasks for the improvement of customer service activities

· Maintain product or service knowledge

· Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.

Greeting passengers and customers that approach the counter.

Providing information regarding dates, prices, and availability of flights.

Issuing flight tickets and reservations.

Helping passengers with modifications or cancellations of their existing reservations.

Helping passengers check-in for flights.

Helping passengers with special needs.

Checking luggage.

Announcing flight delays or changes.