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Ali Abbas
Public Profile URL: https://www.careerz360.com/profile/ali-abbas14
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CSR
TransComms
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B.Com
Allama Iqabl Open University Lahore
Summary
Seek and secure a customer service representative position in a stable company where I can showcase, utilize, and improve my skills and expertise in English communication and customer relations
Experience
0
CSR - TransComms
2018 - 2019
Job Responsibilities
- Manage large amount of incoming calls
- Go to the extra mile to engage customers
- Resolve product or service problems
- Clarifying the customer's complaint
- Determining the cause of problem
- Selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment
- Following up to ensure resolution
CSR - NetRoots Technologies
2015 - 2017
Job Responsibilities
- Acknowledging and resolving customer complaints
- Providing feedback on the efficiency of the customer service process
- Keeping record of customer interaction, transactions, comments and complaints
- Suggest solution when a product malfunction
- Processing orders, forms, applications and requests
CSR - TransData International
2013 - 2015
Job Responsibilities
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Communicating and coordinating with collegues as necessary
- Managing a team of junior customer service representative
- Ensure customer satisfaction and provide professional customer support
CSR - AhadCom
2011 - 2012
Job Responsibilities
- Generate sales lead
- Take extra miles to engage customers
- Follow communication procedures, guidelines and policies
- Keep record of customer interaction, process customer accounts and file documents
- Identify and assess customer's needs to achieve satisfaction
Honours And Awards
0
Timeline
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