Fahad Ali Shah
Profile URL Available.
Senior System Engineer
Sybrid - A Lakson Group Company
B.E Telecommunication
Hamdard University
Summary
Having a 3 years’ experience in the field of VoIP, System & Networking, Interested in exploring and eager to learn through new experiences in the field so that the theoretical information would be shaped in to a dynamic diversion and may prove significantly advantageous for the organization
Experience
Senior System Engineer - Sybrid - A Lakson Group Company
2014 - Present
System & VoIP Administration Management and Operations.
VoIP Servers Installation, Maintenance & Troubleshooting.
Taking backups of running VoIP Servers and checking the IVR`s and call time conditions on daily basis.
Data Center, Networks and Servers Monitoring via (Vsphere, Solar wind & Nagios).
IT policy & Procedure compliance – ISMS & HIPAA.
INVENTORY MANAGEMENT – Oversee Level 1 Team
Daily, weekly & monthly reports services, Network, servers & Infrastructure.
ISMS records keeping.
Weekly Maintenance & Drills for services, servers and backups readiness.
Email coordination with vendors and customers for escalation handling.
Initiatives for continuous improvement in running systems.
Ensure all services uptime as per SLA/OLA.
Predictive Dialer installing, maintaining and configuration for Inbound and outbound call.
Monitoring and working on Asterisk Server.
Vendor Co-ordination Crisbar, Wikicall, Inphonex, KallX, Alcazar, Air21, VoicePulse.
Installing, Maintaining and configuration FREEPBX, GOAUTODIAL and ELASTIXS Servers.
DID configuration and update the panel according to the clients.
Managing and preserving call logs and records by using Vici dial Control Panel, Elastix and FreePBX.
Creating trunks for fixed DID`s on Elastix Server for inbound routes & outbound routes.
Creating and configuration extensions, Ring Group, IVR, on Vici dial & Elastix server for inbound and outbound dialing on soft phone and Ip-hard phones.
Working on Windows Server 2008 r2 & Server 2012 R2
Creating FTP on windows server and remotely add the network FTP on client side
USA, ISB & UAE.
Creating and deleting domain credentials and ERP credentials on windows server
2008 and also create email credentials for our clients.
Monitoring the network traffic on our servers through CACTI graph.
Monitoring network traffic through NMS (ORION SOLAR WIND).
Ensure deployment, troubleshooting, maintenance, and management of LAN/FILE SERVER.
Ensure 24/7 systems and VoIP telephony uptime over in depth monitoring.
Ensure maintenance and configuration of wireless equipment’s in LAN`s.
Ensure upgrades and maintenance of networks and server applications.
ALCATEL Soft phone I.D creation and verification of recording services.
Managing and preserving call logs and records by using CC-SUPERVISION.
Create, modify and maintain records on SharePoint Server.
Providing support (create users, create group etc.) of Alcatel IP Telephony in Sybrid
Contact Center.
Look after and resolve issue in systems and network.
Creation/Deletion of user ID`s and computer object on Active Directory.
Providing Technical Support to a wide range of users – Internal and External users of
LAKSON GROUP.
Configured and maintain DVR Floor cameras.
Configuring and troubleshooting Network peripherals and IP phones.
Installing and monitoring of centralized antivirus system of KASPERSKY
Honours And Awards
No Timeline To Show.