Faisal Yar Khan
Profile URL Available.
Management Information Systems Specialist
Cedar Financial
Mass Communication
Allama Iqabl Open University Lahore Continue
Summary
This is Faisal Yar Khan from Cedar Financial, Lahore Pakistan.
Please accept this cover letter and the enclosed resume as my application.
I am an enthusiastic and motivated individual with the aspiration to learn and grow as much as possible. Learning and working on new innovative ideas motivate me the most. I accept challenges and like working where my skills and abilities are trusted. I am eager to learn and work on new ventures. I aim to become an insightful and experienced professional.
Experience
Management Information Systems Specialist - Cedar Financial
2019 - Present
•Provide support and maintenance to existing management information systems (MIS).
•Generate and distribute management reports in an accurate and timely manner.
•Develop MIS documentation to allow for smooth operations and easy system maintenance.
•Provide recommendations to update current MIS to improve reporting efficiency and consistency.
•Perform data analysis for generating reports on a periodic basis.
•Develop an MIS system for customer management and internal communication.
•Provide strong reporting and analytical information support to the management team.
•Understand customer problems and provide appropriate technical solutions.
•Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
•Participate in cross-functional meetings to resolve recurring customer issues.
•Provide customer support and assistance in issue troubleshooting and resolution.
•Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
•Meet with managers to discuss system requirements, specifications, costs, and timelines.
•Control the system's budgets and expenditures.
Shift In-Charge Security & Protocol - JS Bank
2019 - 2019
•Maintained the highest standard of customer service at all times.
•Provided protocol to executives, managing directors, CEO or our private banking customers.
•Responsible for executing and managing all functions of the lounge.
•Be environmentally aware of any suspicious activities and Inform It to CAA(Civil Aviation Authority) security.
•Maintained the accurate weekly inventory of beverages and other food items as requested.
•Ensured adherence to compass & JS bank policies and procedures.
•Ensured adherence to compass food safety and physical safety policies and procedures.
•Ensured that appropriate quality standards and practices are in place.
•Foster excellent employee morale and customer service attitude.
•Adhere daily to key performance Indicators to ensure client expectations are continuously being met.
•Responsible for addressing customer concerns and questions in a timely and professional manner.
Retail Executive - FedEx (SMSA Express)
2014 - 2019
•Training, supervising and appraising staff.
•Managing budgets.
•Maintaining statistical and financial records.
•Planning.
•Promoting and marketing the business.
•Dealing with customer queries and complaints.
•Overseeing pricing and stock control.
•Maximizing profitability and meeting sales targets.
•Ensuring compliance with health and safety legislation.
•Preparing promotional materials and displays.
Assets Controller - Metal Service for Trading & Con. Company
2013 - 2014
•Managed vehicle license and Insurance.
•Maintained a record of violations against vehicles.
•Up-to-date with every asset on a weekly basis.
•Prepared internal invoices to manage records.
•Managed & update rental Invoices to head office finance.
•Monthly update every project cost to PSD manger.
•Frequent correspondence with head office Khobar regarding cost allocation project-wise.
•Coordinate with rental companies regarding vehicles & equipment conditions.
Territory Officer - TCS Pvt Ltd
2010 - 2013
•Arrange to the post of recovered pay-order /cash.
•Maintain a record of customers.
•Organize a growth-wise customer list annually.
•Customer profiling & customer relationship.
•Customer visiting for sales and recovery.
•Billing and Invoicing to our customers.
•Maintain records through Oracle & MySQL.
•Prepare presentations and analysis reports of our Top customers & present.
Data Processing Officer - TCS Pvt Ltd
2008 - 2010
•Preparation of MIS for decision making.
•Proper handling and scheduling of data communication by email with 12 other DP centers throughout the network.
•Frequent correspondence with head office Karachi, other computer centers in-network and branch offices in respect of data and reports.
•Successfully manage the seasonal (mega activity and achieve the best performance award).
•Suggestion to authorities to improve work productivity, the best utilization of resources. (systems).
•Managing different Projects, like bill deliveries of the telecom sector, and other general clients, like metro, Makro and the same as the banking sector like BAF, BOP, ABL, MCB, etc.
•Technical support provision to 85 systems 8 Printers and 3 scanners on request.
•Coordinate with Team leader projects to ensure maximum support to the team as well as couriers.
•Manage and allocate bar codes to metro, Makro, Telenor, and Mobilink
Honours And Awards
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