Hammad Razzaq
Profile URL Available.
Associate Information Technology Engineer
Systems Limited, Lahore, Pakistan
Security Expert Certification
Fortinet official Training
Summary
To acquire professional knowledge and skills and to work in a challenging environment where I can constantly learn, deliver and provide innovative solutions to the problems. Subsequently, I will enable myself to become an integral member of a developing organization and contribute to the growth of the organization and Discipline of Information Technology (IT) to its acme.
Experience
Associate Information Technology Engineer - Systems Limited, Lahore, Pakistan
2021 - Present
- All Kinds of OS Installations & Support Services as per end users' requirements on-site & international Clients.
- Maintain & resolve the tickets on the Manage Engine IT Help Desk Portal as per the given SLA.
- Setting up new users' accounts and profiles and dealing with password issues.
- Cisco Any Connect VPN services, Fortinet Client VPN, and Global Client, to
- provide his installation on the end-user side & support.
- Managing Server Infrastructure Domain DNS, DHCP, WDS, Active Directory Services, Windows Backup Services.
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Testing and evaluating new technology.
- Responding to call-outs in a timely fashion.
- IT Technical Support Managing Via on-Premises & Remotely.
- Provide complete Assistance with the updated technology.
System Engineer - ibex, Lahore, Pakistan
2020 - 2021
- Troubleshoot day-to-day IT-related Issues, take care of all IT-related equipment, and troubleshoot laptop/desktop-related issues.
- Troubleshoot and fix OS-related issues, backups, and data management.
- Installing and configuring computer hardware, software, system, networks, printer, and scanners.
- Monitoring and maintaining the computer systems and network.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company.
- Repairing and replacing equipment as necessary.
- Ensure security of data, network access, and backup.
- Data network services and LAN support.
- Network SWs VLAN maintaining routine work.
- Hard phone (cisco, Avaya, Polycom) onsite configuration and up-gradation.
- Application software maintenance and support.
- Documenting technical knowledge base stuff in the form of notes.
- Testing new technology.
IT Support Engineer - MMM Technologies Limited
2020 - 2020
Job Description
- Provided technical support to the Office management and remote users in different locations.
- Manning and resolve the Logged ticket on the IT Help desk portal(Freshworks).
- Responding in a timely manner to service issues and requests.
- Taking ownership of customer issues reported on the portal and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved tickets(issue) to the appropriate internal teams.
- Installing and configuring computer hardware, software, systems, networks, printers, scanners, and updates as needed.
- Troubleshooting software errors, advising customers on maintaining and managing their software .offering tips, and advice to avoid facing technical issues.
- Troubleshooting and resolving the windows, and Citrix problems. Installing, configuring Outlook, and also fixing the outlook-related concerns.
- Managing, troubleshooting, and maintenance of Active Directory, DHCP, DNS, and DFS Roles.
- Managing Group policy and file server and also Granting access to the user's to a specific file, share drive, or folder.
- Documenting technical knowledge base stuff in the form of notes.
IT Assistant - Abacus consulting
2018 - 2019
- Provided technical support for 700+ users for more than one year.
- Ensured the quick response and solution of user concerns and also escalate the more complicated issue to the helpdesk manager.
- Providing technical support or guidance by resolving the technical problem of the CROs through the ticketing system, emails, and phone calls.
- Closed 95% of trouble tickets on the first call without escalation.
- Examining the operating system of a computer and installing software on the computer.
- Changing the parts of the computer for resolving the technical problems if required.
- Comprehending the problem, fixing it, and resolving it as well as troubleshooting the system and network problems.
- Commended for quickly resolving complex issues.
Honours And Awards
06/01/2018 : Employee of the month at Abacus
No Timeline To Show.