Hassan Sajjad
Profile URL Available.
Sr. Business Analyst.
Repair Desk Pvt. Ltd.
MS(PM)
Riphah International University
Summary
Experience
Sr. Business Analyst. - Repair Desk Pvt. Ltd.
2018 - Present
o Responsible to document requirements, use cases, user stories, prototypes and solutions.
o Elaborate difficult and complex business requirements in simpler way.
o Reviewing and partnering with cross functional teams to resolve issues that may arise.
o Responsible for timely delivery of milestones.
o Create Maintain, Execute and Monitor clear roadmap/project plan for multiple products.
o Adopt industry best practices for Product Development in context with renowned ERP’s and POS solutions.
o Participate in all steps of SDLC and ensure the team delivers the tasks as planned.
o Ensure product/project related tasks are logged in Project Management tools.
o Check for timely delivery of milestones by regular follow-up with team.
o Perform impact analysis for all new and existing features.
o Bring new ideas in support of company’s vision and objectives to the table.
o Work with internal teams and stakeholders to source and generate ideas to build the backlog.
o Clearly communicate the status of tasks on the product roadmap and in development.
o Oversee implementation and release workflow and deadlines.
o Work with QA Team to diagnose and remediate bugs/improvements.
o Assist Content and Marketing Team when required.
o Assist Customer Support team with inquiries / product related knowledge.
o Provide customer support over phone/email.
o Draft and Report weekly, monthly, quarterly and yearly progress related to product.
o Assisting project and product stakeholders in decision making by providing reporting and analytics.
o Engage and Reply Customers on social and technology platforms.
o Explore other POS and ERP solutions and update Product Owners/Stakeholders for new features and improvements.
o Assume other related duties as assigned by the Management.
Business Analyst/ Technical Content Lead - Glo IT Solutions
2016 - 2018
o Providing developmental suggestions to the company and improving operational efficiency of the company by helping in the development process
o Collecting requirements for the project business, analyzing them and guiding the developmental team in optimizing their work
o Assisting at various levels of project and helping in task analysis
o Evaluating the data collected by project development team and preparing hardware and software requirement specifications understanding these details
o Documenting the projects by preparing functional specification documents and user interface guides for the reference of the end users
o Designing and documenting functional specification requirements such as GUI (Graphical User Interface) designs, and input and output device requirements
o Acting as an interface between the clients, development team and the development support team
o Executing test scenarios and test scripts and making necessary changes in the projects to meet client requirements
o Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
o Designs new programs/ processes by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
o Improves systems by studying current practices; designing modifications.
o Recommends controls by identifying problems; writing improved procedures.
o Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
o Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
o Maintains system protocols by writing and updating procedures.
o Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
o Maintains user confidence and protects operations by keeping information confidential.
o Prepares technical reports by collecting, analyzing, and summarizing information and trends.
o Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
o Contributes to team effort by accomplishing related results as needed.
Business Analyst (ERM/CRM)/ Technical Content Writer - Bilytica Pvt. Ltd.
2014 - 2016
- Providing support to sales, marketing and technical teams to meet the client requirementsand deliver best solutions to the clients
- Develop and maintain high level of communication with customer regarding status of RFQ
- Establish Cost and List Price matrices to deliver consistent and timely customer quotations
- Determine RFQ priorities and policies
- Develop firm relationships to increase communication and productivity
- Evaluate online quoting data for new product ideas
- Develop Quick Turn/Modification programs
- Working with third party product suppliers, partners and resellers to ensure timely product delivery to the clients
- Document all the technical issues and present them to the technical consultants to look for the best solutions collectively
- Offering best solutions according to the client needs and discuss issues with the technical as well as functional teams.
- Creating and Delivering demonstrations to the prospective clients to give them overview of the company’s products
- In depth requirement gathering to suggest suitable solutions
- Responsible for preparing and updating User Guides/Manuals for the products on various Operating Systems in different formats
- Responsible for preparing Requirement Specifications and Functional Specifications documents and keep all the documents updated with the ongoing modifications according to implementation and sales teams’ requirements.
- Proposals, quotations and other documents creation with accurate estimation of the services timeframe and its budget estimation
- Ensure smooth running of project operations from start till the go live and support.
- Blogging and IT related content developm
Trainee consultant - Fauji Fertilizer Company (FFC)
2013 - 2013
- Worked as trainee consultant in SAP (ERP) Department of Fauji Fertilizer Company (FFC) in SAP MM and its integration with PP and PM Modules from March 2013 to May 2013.
Trainee/Intern Consultant - PTCL
2012 - 2012
- Worked as Trainee/Intern Consultant in Consumer Sales and HR Departments of PTCL for six weeks to have working experience on SAP MM and its integration with SAP PP/PM and SAP HCM modules and worked on several assignments of SAP MM and SAP HCM modules from October 2012 to December 2012.
IT Project Coordinator - Information System Solutions
2010 - 2012
- Worked as an IT Project Coordinator in Information System Solutions from October 2010 to October 2012. Tasks accomplished during the job are monitoring and reporting on all the active projects and portfolios i.e. follow up project from start till completion, reporting progress to senior/ top management for strategic decisions on what projects to continue or cancel and to ensure timely and effective coordination between clients, developers and designers to make smooth path for project completion.
Honours And Awards
June 2012 : Academy Level Training Of SAP (MM) Abacus Consulting, Pvt Ltd, Lahore
Co-Author of research paper titled “Analytical Review of State of the Art Patent File Transfer Methods” publis : Co-Author of research paper titled “Analytical Review of State of the Art Patent File Transfer Methods” publis
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