Kazim Raza
Profile URL Available.
IT Support Team Lead
InboxBiz Tech
Pre-Eng
Askari Degree
Summary
I.T Support Engineer with 8 years’ experience troubleshooting and resolving computer hardware / software and network problems for diverse clients.
TECHNICAL SKILLS
• Purchase / Installation / Maintenance: Motherboards, CPU's, Memory, CD Rom Writers, DVD Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser Printers, Scanners, Desk Jet Printers, Power Switches.
• Systems Built / Sold: Servers, Desktops and Laptops.
• Software Installed: McAfee, Norton, McAfee Spam Killer, Netscape, Scanning software, and multiple programs specific to each client’s business requirements.
• Operating Systems: 98/2000/NT/7/8/8.1/10, Virtual Machines and Windows Server 2012R2.
• Installation of Networks Using: Manageable Cisco Switches, Switches, Routers, Hubs, Cables, Network Cards 10/100/1000base T, Patch Panels, Patch Cables, Setting up printers on networks
Experience
IT Support Team Lead - InboxBiz Tech
2015 - Present
WORKING IN INBOX BUSINESS TECHNOLOGY (PVT.) LTD AS A
I.T. TECHNICAL SUPPORT ENGINEER MANAGED SERVICE (K-ELECTRIC PROJECT) February 2015 to Present
Key responsibilities included:
• Leading Team of I.T Engineers & Training them in professional environment with technical skills.
• Provide initial support and resolution to end users during the initial contact.
• Responsible for the smooth running of computers and network.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• IT Helpdesk Handling: Attend user calls and provide telephonic remote desktop.
• Outlook configuration and troubleshooting.
• Software Installations and basic troubleshooting.
• Operating System installations and troubleshooting of Client Machines.
• Manage LAN and WAN switches.
• Network Monitoring and resolve connectivity issues.
• Hardware deployments and troubleshooting.
• Virtual machine configuration using Hyper-v and VMware workstation.
• Active Directory, domain systems, restrictions.
• Managing and supporting more than 1500 user in all the above mention task on daily basis.
• Perform several duties as instructed by the computer teachers and assisted them in performing their
work efficiently.
• Responsible to maintain the computer lab and its equipment efficiently.
• Check the work efficiency of the computer hardware components like disk drives, monitors,
keyboards, CPU etc.
• Keep track of the students entering and leaving the Computer lab. Supervise their activities while
working on the computers.
• Prepare the list of items required to ensure smooth functioning of the computer laboratory.
• Managing Server & Workstations Network over 500 Users.
Honours And Awards
December 2016 : Best Support Engineer of the Year 2016
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