Khurram Shahzad
Profile URL Available.
Senior Manager PMO
Interactive Group
MBA-MIS
Bahauddin Zakryia University
Summary
Sr. Manager PMO with 16+ years of diverse experience in positions of increasing responsibilities in both Govt. and private sectors. Managed large cross-functional teams motivating people to perform their best and deliver results par excellence. Career highlights and professional / personal qualities includes;
• High-integrity, energetic leader known for ability to envision and create successful outcomes in innovative and complex multi-million-dollar ICT projects managing 13-14 resources directly and 50-100 in cross functional teams.
• Establish PMO in the organization while finalizing maturity plan, PMO structure, PMO roles, PMO staff hiring, PMO Catalogue, PMO Store & PMO desk etc.
• Have defined and implemented project management standards with PMP qualification based on PMI PMBOK standard to be used all across organization.
• Strong understanding of managing and successful delivery of complex projects based on technologies like, Microwave, fiber, Wimax etc.
• Strong experience in procurement, establishment and commissioning of data centers including management of DC Infrastructure Power / Racks, Network switches / firewalls, systems, database, storage etc.
• 4 years of experience as Assistant Manager (Public Administration) of NADRA Swift Registration Center (NSRC), managing 25 resources and serving more than 500 customers per day.
• Successfully configure the Case Management & Services Management module of Microsoft Dynamics ERP based on ITIL Processes in the company for use in all SLAs.
• Impart project management training into the organization for Project management awareness and capacity building of PMO and other staff.
• Exclusively marked as HOD and closely work with company CO-CEO while working as Manager PMO in Interactive Group of Companies.
• Define and implement the project & Operations level roles for the organization for use in all project / programs and operations. Also formulate and SOP for roles performance measurement.
Specialties:
- Program / Project Management (PMP)
- Project / Program Coordination
- Change Management
- Risk Management
- Resource Management
- General Management
- Vendor Management
- Quality Management ISO 9001:2015
Experience
Senior Manager PMO - Interactive Group
2015 - 2018
o Provide guidance for Delivering successful ICT projects within the organization.
o Build Project Management maturity at the organizational level.
o Keep Management and Project Community Informed.
o Serve as the organization’s authority on ICT Project Management practices & its compliances across all functions.
o Provide support to all PMs regarding ERP related matters pertaining to project management, IT services Management & Sales / Marketing module.
o Ensure the budget application on projects in ERP for efficient reporting to corporate stakeholders and top management.
o To act as a facilitator between Management, Support Function and BUs to ensure effectiveness and efficiency of all process flows from project initiation to completion.
o Ensure timely data input and data integrity in ERP System.
o Act as an internal auditor for the company for QMS compliance ISO 9001-2015
Manager PMO - Interactive Group
2012 - 2015
o Provide direct project management Supervision / support for the critical IT projects in the company.
o To produce regular reports to company top management and board of advisors giving updates on current projects, Reporting deviation, delays, issues and risks at a strand level, and escalating for necessary action.
o To be responsible for the recruitment, supervision, appraisal, induction, development and performance management of staff working in the PMO.
o To provide support, advice and assistance to people and/or departments across the organization managing their own projects.
o To have a good understanding of organization-wide issues and be able to suggest solutions for resolution.
o Responsible and accountable for the overall management of all staff working in the PMO and indirect management of 50-100 resources in cross functional teams.
o To be responsible for the recruitment, supervision, appraisal, induction, development and performance management of staff working in the PMO.
o To develop and maintain the project management methodology including document templates, identifying project phases, reporting and planning parameters that will use as a standard all across the organization.
o Maintains a repository of all technical project-related documents for use throughout the project, for historical reference, and for audits.
o Responsible for the effective management of project budgets of defined level and accountable to projects sponsors for the control of project expenditure.
o Responsible for imparting project management training to PMO staff as well as resources from other departments for introducing project management culture into the organization.
o Responsible for transformation of manual processes of the company into newly deployed Microsoft Dynamics ERP as an additional responsibility.
Project Manager - Interactive Group
2007 - 2012
o Management & Monitoring of project Scope, schedule, costs and quality.
o Provide necessary coordination to internal technical team for requirement gathering and preparation of design & BOQ and manage & resolve technical design issue between various stakeholders.
o Coordination with procurement and warehouse throughout the project life cycle for equipment issuance, move, delivery as per project plan and handing / taking with client.
o Settle / reconcile all issues related to equipment delivery to client according to contract BOQ.
o Responsible to produce regular reports to Head of PMO and Major stakeholders giving updates on current projects, Reporting deviation, delay, issues and risks with justification at a strand level, and escalating issues for necessary action.
o Formal communication with client on all aspects of project and Identify and address customer dependencies in a timely manner.
o Monitor the performance of the Contractor and act as an interface with Contractor in order to ensure project does not deviate from agreed plan and time lines.
o Ensure documentation of all assigned project during lifecycle as per company standard.
o Closing the project after signing off the product with the customer and getting acceptance certificate from customer based on the agreed acceptance criteria.
o Highlight & process any changes in the project as per the change management procedure defined in the contract.
o Maintains an archive of all technical documentation related to projects for future use as historical reference, and for audits.
o Responsible for creation and submission of all technical documentation to customer as agreed in the contract including the designs, operational manuals and PAT/FAT etc.
o Responsible for vendor payment approval and invoicing to customer.
Assistant Manager - NADRA
2003 - 2007
o Overall in-charge of NSRC & ensures smooth IT operations of the center.
o Sending verified record on DATs/ Disks to NADRA HQ for CNIC printing in collaboration with technical members.
o Managing daily reports returns of NSTCs and MRVs, answering queries and cost management.
o Coordinate with Local Govt. for success of customer care and other similar issues.
o Ensuring healthy atmosphere inside and outside the center.
o Managing all the employee’s issues, coordination, training of staff members.
o Close collaboration with customers for solving their problem.
o Sign with stamp on all the receiving forms and handed over to System Engineer for scanning.
o Send the surrendered CNICs to Operations Directorate RHQ Multan after every week.
o Work in close collaboration with technical staff for system functioning.
o Launching FIRs, their perusal in close coordination with Deputy Manager Legal.
o Ensuring the implementation of registration rules as per NADRA policy.
o Confirm the fortnightly transfer of KIOSK & NSRCs amount deposited in bank to HQ account.
o Conducting weekly/monthly staff meeting to solve different issues within the data center.
o Many times gives the responsibility of A/C Deputy Manager (Sector A) Multan Region.
o Successfully done the job in problematic area of Jamal Din Wali Sugar Mills on MRV-1.
MIS Officer - AL-HIlal Vegetable Ghee Mills Pvt. Ltd
2001 - 2003
o Requirement engineering, project planning, development and implementation of IT projects within company.
o Managing the Billing System in organization from “Order to Dispatch”.
o Design, Develop and implement the Marketing Information System (MKIS).
o Sales report generations for Company dealers and Sales staff on weekly & Monthly basis
o Rebate & commission calculation for dealers and sales staff monthly as per company policy
o Work closely with company accounts department for reconciliation of party accounts.
o Gives daily production figures detail to production department as per sales requirement.
o Design and develop the accounting and inventory control system for company dealers.
o Developed policies and procedure for execution of smooth IT operations with company.
o Build and supervise a team of professionals that fulfill future requirement of company in term of IT operations.
Honours And Awards
October 2016 : • Participation in Microsoft Dynamics 2012 –ERP Implementation | 2016 | Interactive Group
November 2016 : • Service Recognition Certificate | 2016 | Interactive Group
November 2008 : • Performance Recognition Certificate | 2008 | Interactive Group
March 2006 : • Letter of Appreciation by NGO | 2006 | NADRA
July 2007 : • Distinction in Organizational Evaluation | 2007 | NADRA
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