Maleeha Afzal
Profile URL Available.
Operations Analyst
KeepTruckin
Masters in Business Administration
Allama Iqbal Open Univercity
Summary
Experience
Operations Analyst - KeepTruckin
2018 - Present
KeepTruckin
Operations Analyst
End to end process supervision of the product from process to sales to delivery
Making sure that the process is smooth and without any ambiguity
Owning the product & processes to make sure the customer is satisfied
Updating and training all the relevant teams regarding and new or existing product/procedure
Improving existing processes and suggesting new products.
Brand Specialist - Telenor Pakistan
2006 - 2015
Telenor Pakistan
Business Solutions, Devices & IoT
Managing all Marketing communication & product launches along with road shows & corporate events
Work on commercial development of current and future VAS, Solutions & Internet products, services and processes on the SME / Corporate roadmap
Developing business cases for all new products & offers along with marketing analysis
Responsible for developing, implementing all elements of the marketing mix of products assigned
Managing projects related to IoT and B2B Coordinating with all the channels and managing CFTs for projects
Analyzing the possibilities of new IoT solutions/Products and bringing them on board
Keeping track of Rev, Subs, ARPU and other trends and taking steps to further enhance them
Detail Audit of the products, Services & sales force to make sure that everything is on track
End to end ownership for new product development and the complaint handling with all relevant departments.
Internet & Devices (Telenor, January 2014 till September 2014)
Making sure that the “Internet For All” becomes a reality and enabling every customer to use internet
Detail Quality check and updates for all the devices that Telenor Pakistan offered
Designing Internet offers and campaigns for Telenor customers
Analyzing Revenue and Subscriber trends & making daily & weekly Internet reports with detailed analysis
Taking steps to achieve Internet revenue & Subs targets
Interacting with cross departmental teams like Marketing, PD, BI, Usability etc. to make sure the product/service gets through without any delay
Business Solutions & Devices Support (Telenor, April 11 – Dec 2013)
Direct interaction with vendors, stakeholders and Internal or external customers regarding Smartphones and devices plus Corporate VAS like Corporate SMS, Track live, Corporate RBT and Persona Live Survey
Projects related to VAS, Internet & Devices to come up with innovative services & products.
Reporting & Analysis regarding Business solutions & managing Team KPIs
Quality Control & Training Department
Worked with Telenor Quality Assurance & Training department to improve Quality control sheet and define certain steps to create a clear auditing process
Conducted training for developing the understanding of the new process.
Worked with my team to ensure the Auditing process goes smoothly.
Designed training modules for behavioral and functional trainings to improve Quality
Project Office & Strategy Management Department
Planning and managing strategies related to different departmental goals
Assisting Top management in different cross departmental projects
Worked on Vega, Customer Centricity @ Digital, Trango and CRM Modernization projects
Honours And Awards
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