Malik Safdar Javed
Profile URL Available.
Customer's Regional Coordinators
Nestlé Waters Pakistan
Economics
University of the Punjab, Lahore.
Summary
Sales and marketing are my passions Experienced Customer Services Professional. I love to make plans, drive people, facilitate execution and generate results.
I am working with Nestle Pakistan Limited as Customer's Regional Coordinators.
I have strong academic background and extensive work experience. Hands on experience in In Direct Sales, Process development, Customer care, Channel development, Relationship management, Training facilitation (Daily DOR with Team ) Planning and Effective leadership. I have done internships in various industries of Pakistan to study the dynamics of different businesses. Following is the synopsis of my work projects that I did in my internships.
a)develop and Manage relationships with ,Out of Homes Business, especial hospital, Schools and College ,banks and Offices. These leverage relationships to capitalize on business growth opportunities and to achieve smooth execution of agreed plans and objectives.
b)capture and provides relevant & accurate market data and information dynamic and competitor intelligence, to improve Company understanding of trade, and to provide an awareness leading to development of appropriate strategies and plans.
Specialties:
• Oversee execution of quality customer care and revenue generation activities through business centre
• Managing training, indoor commercial activities
• People management and grooming
• Handle operational activities over customer care service & sale counters.
• Practice and implement customer handling skills as defined and learned in relevant training.
. Planning and forecast.
. Developing revitalization/turn around strategies
. Budget management
. Market penetration and development
Experience
Customer's Regional Coordinators - Nestlé Waters Pakistan
2015 - Present
i have been complete working on System (ACW ).
Manage Strong Relationship b/w Customer's & Nestle's Team .
Extra Ordinary working on Services for Nestle's Customer's .
New Customer's addition , Old Customer's maintain.
Chiller & Dispenser Sanitation FOC Service for Customer's .
Daily (DOR )morning meeting with Sales team & Solved there issue .
Sales Associates (HOD).& Customers Service Exective - Nestle Waters Pakistan Limited
2010 - 2015
• Bottles Sales (Volume) • New Account Acquisitions… (Home / Office / Retail)
• Sales of Electric Water Dispensers• Credit Recovery Management
• Distribution Operation• Territory Management & Development
• Sales Promotion Activities• Customer’s Services
• Customer’s Retention. Managing trade relations.
• Making sales and market development plans
• Managing people and driving the team for the planned results.
Institutional Sales Officers - FDM (pvt ) Limited
2007 - 2010
a).Develop and Manage relationships with ,Out of Homes Business, especial hospital, Schools and College ,banks and Offices. These leverage relationships to capitalize on business growth opportunities and to achieve smooth execution of agreed plans and objectives.
b).Capture and provides relevant & accurate market data and information dynamic and competitor intelligence, to improve Company understanding of trade, and to provide an awareness leading to development of appropriate strategies and plans.
Sales Executive - Philip Morris International , (Formaly Lakson Tobacco Co ).
2004 - 2005
a).Lead, guide and meditative the Distributor Sales Representative’s clearly communicating objective and role to ensure sustainable delivery of agreed targets in term of in market sales, share of market, outlet coverage, call frequency and supporting key sales indicators.
b) Sales development project, merchandising in stores, brand wise forecasting, consumer interaction, Channel wise target and followup , keep an eye on competitor activity.
Honours And Awards
March 2010 : Letter OF Appreciation FDM ( Pvt ) Limited
December 2011 : KHUD PEH YAQEEN ( SELF CONFIDENCE) By Nestle Pakistan Limited
December 2010 : Appreciation certificate honor issuer Nestle Pakistan Limited
December 1996 : Merit Certificate issue by Govt College Sargodha
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