Matin Ahmed Khan
Profile URL Available.
Manager After Sales Operation & CSD
Kenwood Pakistan
Master of Business Administration MBA
University of Karachi
Summary
OBJECTIVE: -
Achieve a leading position in Management & business operations in a global organization offering Professional growth, learning & career advancements.
Managerial
Ability to influence cross-functional teams.
Operation management experience
Experience of managing people and driving business performance.
High level- problem solving skills.
Consistent approach to all tasks.
Excellent negotiating, organizing and time management skills
Resource management
Customer Services & Operational Management
Initiate effective promotions for business expansion
Manage new initiatives and ongoing projects professionally
Event Management and Organizing Promotions
Ensure analysis/review of all projects & mitigate risks
Assist in Event Management on various project
Key Competencies & Personal Skills:-
Ability to bring new ideas and ways of working
Strong interpersonal, management and leadership skills
Proficient with CRM environment
Customer focused
Strong analytical approach & awareness.
Ability to work independently, in a fast-paced environment.
Self-motivated and task oriented.
Able to work under specified and agreed time constraints.
Solid communication skills, both written and oral.
Proficient in Microsoft Office
Strong commands over excel operations (, pivots, QSL reports).
Experience
Manager After Sales Operation & CSD - Kenwood Pakistan
2017 - Present
Working in KENWOOD ( R & I Electrical Appliances) in CSD as Manager CS & After Sales Operations - where we are leading Kenwood & Homage Consumers products
Conduct orientation & Training programs of newly appointed staff in CSD.
Plan and implement strategies/Procedures/Policies in consultation with NSM to Ensure CSD KPI's are achieved
Review job responsibilities of staff under his supervision and suggest changes as per abilities of staff members
forecasting future targets and devising new plans to enhance CSD staff performance
Formulate, implement and improve service standards in regards to service experience of customers in consultation
Forecast spare parts for import and local purchase in consultation with parts coordinators
Plan and control the parts/Material consumption with spare parts team
Prepare dead stock listing for disposal in consultation with spare parts team
Prepare monthly budget for service centers and manage to save costs where possible
Share best practices among country wise network of service centers
Develop long term strategies to retain/Import parts in line with company policy
Prepare ISO requirements and implement ISO standards and procedures
Forecasting for the parts and their approval to import from vendors
Monitor and control product sale returns from customers against complaints
Verify DC/Price/DOC/dealer account and Approve Sales return in software and arrange to generate DO in replacement OR refund as the case may be.
Evaluate performance of staff and Motivate to build a performing team
Prepare requirement of ISO and implement ISO standards and procedures.
To accept additional duties and other tasks in the area other than initially assigned for reasons of flexibility and availability of work
Trained employee on communication & CRM
Event Management of recreational activities for organization / staff
Honours And Awards
April 2007 : Best employee of the month - 6 times , best performer award
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