RESPONSIBILITIES

• Maintain an effective service system in customer Service centre regularly to ensure efficient working throughout working hours.
  
• Maintain inventory of spare parts for service center.
  
• Helping to develop a customer service policy for an entire organization.
• Managing a team of customer services staff.
• Handling face-to-face inquiries from customers.

• Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents.
• Developing customer service procedures, policiesand standards for your organization or department.
• Meeting with other managers to discuss possible improvements to customer service.
  
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Learning about organization’s products or services and keeping up to date with changes.