Saad Ahmed
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IT Officer Trainee
Cancer Foundation Hospital
BS Software Engineering
Indus University Karachi
Summary
Network engineer with a hands-on approach and technological mindset for designing and implementing IT network architecture, including configuration, optimization and supporting network management systems.
Experience
IT Officer Trainee - Cancer Foundation Hospital
2019 - Present
- Dealing with hardware and application support queries and issues reported to the support desk and
- escalated to the Desktop Support Engineers
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation
- hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members regarding new branch builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and
- guidelines
- Arranges for and/or prepares equipment for shipping/receiving
- Maintains I.T. records and tracking for the area of responsibility
- The duties require that the Senior Desktop Support Engineer correctly records work requests using some
- applications such as HMIS or related applications.
- Ensures that supported customer accurately completes the approved work request with the date and
- time of submission
- Develop a sound understanding of IT operations and related applications and IT systems as well as
- business related processes and procedures
- Develop technical knowledge of each system within the company profile and specialized knowledge of
- certain nominated areas
- Maintain adequate knowledge of operating systems and application software used to provide a high
- level of support
IT Trainee - National Bank of Pakistan
2017 - 2017
- Install, upgrade, support and troubleshoot XP, Windows 7, Win 8 Win 10, Win 2012 / 2016 Server and Microsoft Office and any other authorized desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized
- peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other
- authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral
- equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- service client, personal computers (PC) or notebooks that has authorized access to the network
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
Honours And Awards
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