Sumair Ehsan
Profile URL Available.
Assistant Manager
Bahria Town Pvt. Ltd.
B.COM
Urdu wafaki University
Summary
To seek a career oriented position in a dynamic organization to strengthen my frontier of knowledge and to endow my expertise for sake of the success of organization in which I will work.
• Able to maintain the level of commitment with high efficiency under any work load & to comply with plans to achieve organizational objectives.
• Able to develop team co-ordination & professional relationships among different teams.
• Interested in process improvement.
• Use initiative to develop effective solutions to problems.
• Capable of working in a dynamic and fast-paced environment.
Experience
Assistant Manager - Bahria Town Pvt. Ltd.
2013 - Present
I am currently working as an assistant Manager in communications and Complaints department in Bahria Town Pvt. Ltd. and my job responsibilities are:
• Effectively managing complaints and communications department, supervising teams and regular operations.
• Conducting capacity building trainings for effective complaint management, customer care & satisfaction. Setting internal and external corporate communications standards to maintain corporate identity.
• Effectively supervising team for management of 1000+ complaints on regular basis. Successfully reduced average customer call time to 3 minutes.
• Worked as a Complaint Cell Supervisor. – Jan2017- Dec2017
• Worked as Complaint Cell and Marketing Executive. - June2016 - Jan2017
• Worked in Sales Department - May 2014- Jan 2015
• Worked in Operation Department. - Dec2013 –April 2014
• Worked in Data Centre Department - Oct 2013- Dec 2013
Honours And Awards
No Timeline To Show.