● Communication Officer-Network Operation Center of Punjab Safe Cities Authority
o Network operational sites monitoring by using NMS E-Sight for follow up of offline/critical sites and cameras, troubleshooting problems, detailed analysis and historical data.
o Configuration & Installation of Network devices.
o Support and engage in “Root Cause Analysis” for issues and facilitating information requests to various stakeholders.
o Share RCA to all stakeholders after resolution of issues.
o Manage LAN/WAN devices and related transport medias with knowledge of OFC media.
o Follow escalation matrix to escalate critical issues.
o Monitoring NET-ECO field sites software for battery status, power alarms and back up time.
o Monitoring of e2e reachability from remote sites to aggregation and dr site and resolution of network related alarms
o Monitoring NET-ECO UPS-PS for follow up of offline/critical ups batteries of PS.
o Follow up with vendor regarding issues related to network.
o Performed sat (site acceptance test) with vendor.
o Sharing report daily with all stake holders regarding network.
o Site visit for troubleshooting purpose.
o Engaging internal and external stakeholders to resolve network related issues.