Umar Farooq
Profile URL Available.
Customer Services
Zameen Media (Pvt) Limited
Graduation
Pakistan Finance College of Commerce
Summary
Seeking a challenging position with a progressive organization where my qualifications & enthusiasm will be utilized and that will allow me to expand upon my education and continue to accumulate knowledge.
Experience
Customer Services - Zameen Media (Pvt) Limited
2015 - Present
Position: Supervisor (Business Development Call Center)
Responsibilities:
• Lead the call center team
• Monitor calls of agents
• Coach them where need improvement in call
• Maintain report of calls on daily basis and share with management
• Contact to different departments regarding customer’s quires and concern
• Record details of customer contacts and actions taken
Position: Sr Quality Assurance Officer
Responsibilities:
• Evaluate calls on daily basis
• Conduct feedback session with agents on weekly basis
• Share updates and quality improvement tips with agents in daily update session
• Conduct special coaching session with the weak agents in quality
Position: Trainer
Responsibilities:
• Design effective training programs
• Conduct training sessions of new joiners.
• Support and mentor new employees
• Keep attendance and other records
• Conduct quiz of Training to check out the performance and share results with management
Honours And Awards
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