Front office In-charge Team Leader GSA

Job Responsibilities

Provide high level of customer service and maintain a high profile in the day to day front office operations.

Manages and motivates the Front Office team in order to provide a high standard of service for customers.

Welcomes guests and fosters customer loyalty through his/her friendly manner.

Ensure that personalized service is offered to each and every guest.

Ensures that the pricing policy and internal audit procedures are duly applied.

Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.

Ensures that the workplace remains clean and tidy.

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Ensures that guest documentation and information is available and up-to-date.

Supervises the management of debtors, group and individual guest invoicing and cash operations.

Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

Prepare monthly and daily revenue report and circulate to all HOD's.

Prepare Room revenue and occupancy forecast take action on rate strategies.

Integrates and trains employees, providing support for skills development.

Have a good knowledge of all systems and standard operating procedures of front office.

Customer Satisfaction (Guest Feedback, Social Media Review).

Financial Performance (Up selling, Room Revenue, Operation Auditing).

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Develops high quality relationships with guests throughout their stay.

Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

Oversee and supervises guest arrivals and departures with the front office executive.

Other than above assignment, have to follow any other assignment given by the higher management/ HOD.

Employment Status

Full-time

Educational Requirements

Bachelor degree in any discipline

University of Dhaka,Daffodil International University,American International University Bangladesh students will get preference

Training/Trade Course: Training on front office Department.

Experience Requirements

2 to 5 year(s)

The applicants should have experience in the following area(s):

Guest Relation, Front Office, Reservation/ Ticketing

Additional Requirements

Age 26 to 32 years

Job Location

Cox's Bazar, Cox's Bazar (Cox's Bazar Sadar)

Salary

Negotiable

Accommodation and food.

Compensation & Other Benefits

Mobile bill

Lunch Facilities: Full Subsidize

Salary Review: Yearly

Festival Bonus: 2