Operation & Customer Service Sr. Executives

Job Responsibilities

Excellent knowledge in Airline Reservation - Booking of airlines. through Amadeus, Galileo & Sabre system, preparation of Itineraries, Fare calculation etc.

Experience in Hotel Bookings, Preparing Holiday Packages & visa related services.

Would Be Responsible for Communication with clients for marketing & selling of airline tickets, hotels, holiday packages, car rental etc.

Through phone sales client hunt, creating market opportunity.

Quick respond to client's query through phone, email, social media.

Make outbound calls to customers, collecting different types of information's and store accordingly in the company database.

Inform customers about our products and services. Use unique selling points to highlight our product features over the call.

Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.

Sound knowledge in written and verbal communications in English.

Take complaints and valued suggestions from the customers, follow up properly when any issue arises.

Meeting call targets every day and prepare report accordingly.

Employment Status

Full-time

Educational Requirements

Graduate or Masters in any discipline.

Experience Requirements

At least 3 year(s)

Additional Requirements

Minimum 3 years working experience in recognized Airlines/Online travel Agency/Travel Agency / Tourism industry.

Sound knowledge of Airline, Travel Agency sales & Customer Services.

Good command in spoken and written English.

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

Mobile bill

Festival Bonus: 2