Jr. IT Associate

Job Description

Provide first level help-desk support ensuring a high-level technical service for desktop, laptops, printers

Assist with hardware and software installations and maintenance

Apply a continuous improvement approach to enhance IT asset management strategies, and to optimally track IT assets throughout their lifecycle

Monitor and resolve support incidents as they are logged in the IT support systems

Assist in the enrolment of new staff including configuration of PCs and Laptop

Setup, troubleshoot and monitoring of CCTV, Access control

Working knowledge of Networking (LAN, WAN & WLAN) topology and protocols

Responsible for monitoring internet links including timely communication with ISP for resolution

Responsible for monitoring all network equipment including health checks

Ensure system security and integrity, especially in relation to user access rights

Provide assistance with testing new equipment and systems

Prepare reports on the operation of systems and services

Perform strategic management of the IT assets (hardware, software, licenses)

Works with hardware vendors to resolve equipment failures/problems

Adhere to and promote IT procedures and policies

Two wheeler and driving license preferred

Good verbal and written communication skills.

What we offer:

International working environment, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.

A platform to learn from Alibaba’s world-leading ecosystem

Rigorous training and exposure in team management, leadership, business analytics, and operations.

An opportunity to train the next generation of business leaders

Competitive salary and incentive package

Health & Medical insurance