VISA Officer

Job Description

Position Summary:

The company is looking for a "VISA Officer" with excellent communication skills, both written and verbal. The position holder is expected to have knowledge regarding VISA-related legislation and good insight into the VISA process.

We are looking for a skilled VISA Officer who will provide administrative support to the Visa Office and undertake the duties of a Sub-Collector of Public Money.

Duties and Responsibilities:

Maintaining relationships with existing customers as well as developing of new client base.

Ensuring effective achievement of targets and preparation of reports.

Liaising with clients in person, over the phone, or via email to discuss their travel requirements.

Monitoring industry trends as well as competition and handling visa inquires.

Provide visa document checklist

Gather required documents for processing worldwide tourist and business visas' respectively

Obtain visa appointment as per client’s request

You should complete action on all types of visas upon receipt documents, fill up visa application, scanning of documents, photo capture, printing and get signature of applicants in visa application.

Escort applicants to the Embassy for their visa appointments.

Tracking of Visa applicants/ visa approval and rejection and inform to applicants accordingly.

Advise clients on travel arrangements, e.g., visas and booked reservation (hotel, flight, tour).

You have to keep product and brand knowledge up to date whilst having in-depth knowledge of the company brochure.

You have to keep clients up to date with any changes and deal with complaints related to VISA.

You should develop and implement a filing system for process of visas.

Required Skills:

Bachelor/Master level preferred with minimum 5 years experience in VISA processing.

Experienced in international travel and visa processing

At least five years of experience in the visa processing

Proven experience in dealing with customers and visa processing of various countries specially USA, Canada, Australia, Europe, China, Asian countries and all countries around the world.

Relevant product and industry knowledge

Extensive experience in all aspects of documentation to meet

Strong understanding of customer and services provided to them.

Understanding of travel itinerary, flight schedule, airfares and routes.

Customer service orientation

Proven experience in administration with emphasis on travel

Must have computer skills

Good planning, organizational, diplomatic and reporting skills

Ability to be flexible, work irregular hours and under pressure and be multi-tasked

Fluent English speaking with convincing skill and excellent written communication are required.

Being flexible and adaptable and having high attention to details

Having good communication skills and being able to solve problems

You must have excellent Management Skills and interpersonal skill.