Customer Sales Representative-CSR

Managing incoming calls, chats and emails of our US based Clients

- Generating sales inquiries through calls, custom quote request forms, chats and emails

- Making sure every inquiry is catered properly

- Working in supervision of sales manager and project manager to convert these inquiries into sales

- Assessing customer’s needs and coordinating with estimation team to make sure customer receives price quotation in time

- Periodic follow-ups to convert inquiries into sales

- Handle customer complaints, provide appropriate solutions and alternatives within the company guidelines and production capabilities

- Keep records of customer inquiries, interactions, special requests, artwork and other files

- Coordinating with design team to make artwork changes requested by customer

- Coordinating with shipping team to make sure customer receives his/her job on time

- Maintaining weekly sales pipeline

Note: Applicant should have strong communication skills and fluency in English. Applicant having call center experience will be given preference