Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening.

Outstanding ability to think creatively and strategically and identify and resolve problems.

Expertize in different link-building techniques and improve leads.

Execute on-site and off-site SEO strategies.

Track, report, and analyze website analytics

Analyzing keywords and SEO techniques used by competitors