Senior Manager Customer Support - eCommerce

Job Responsibilities:

• Helping to develop and implement customer service policies in an organization
• Finding ways to measure customer satisfaction and improve services
• Managing a team of customer service staff
• Handling inquiries from customers.
• Involvement in staff recruitment and appraisals
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff
• Learning about your organization’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirements:

• Excellent verbal and written communication skills
• The ability to maintain calm under pressure
• Efficiency and organizational skills
• Administrative skills
• Computer literacy in order to type up reports, results and details of customer interaction

Education:Bachelor’s Degree in marketing, business, sales or related fields