Chat Support Executive

Assist customers with their items purchased through the e-commerce website

Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

Maintain swift responses to customers through email and/or chat

Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner

Document each customer query as well as the resulting solution

Provide alternatives to products/items, which are not available on the e-commerce website

Follow standard processes and procedures when it comes to providing resolutions

Stay up to date with the latest updates on system information and process changes

Able to deal with objections and handle customer pushbacks