Customer Service Representative

Query receiving from all mediums i.e., UAN and Social Media and provide accurate, professional and satisfactory responses to their queries and concerns.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Generation of Query through CRM.

Generation of warranty claims, if arises.

Build sustainable relationships and engage customers by taking the extra mile.

Making sales and mature queries from those customers who are just calling for the information only.

After the end of the call, CCRs are responsible for recording details in MS-Excel based call log sheet.

CCRs are responsible to be well aware of those services rates which are fixed, along with the other charges applicable.

Upon inquired by the customer, CCR should be informing the rates accurately within no time.

The preliminary technical knowledge of the services should also be handy.