Email Support Executive

1.       An accurate and timely response through all communication channels including email / text.

2.       Ensuring high standards of tone and language in email communications.

3.       Candidate should be able to handle 320+ emails within defined SLA.

4.       Document interactions with users to ensure efficient and effective communication.

5.       Identifying customer needs and helping customers use specific features.

6.       Analyzing and highlighting the support needed from other internal teams to close email cases successfully.

7.       Working with multiple teams to deliver what is expected by the customers.

8.       Using appropriate templates while replying.