Customer Success Specialist - Voice Program

Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Job Description

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

Assist customers with their items purchased through ecommerce website

Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

Providing alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing the resolution

Staying up to date with latest updates on system information, process changes and future updates

Job Specifications

O Levels/Matric or above

Excellent Written and Verbal English communication

Must have at least 40 WPM

Proficiency with MS Office (Particularly MS Excel and MS Word)