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Travel Consultant
Job Description
- Maintain strong client relationships with professional approach and client services.
- Respond to clients through calls, emails, chat and follow-up as necessary
- Proactively identifying the needs of the customer and satisfying the customer with their needs in a timely and cost effective manner.
- Develop case-level service strategy; use a creative, thoughtful approach to customize service delivery for client needs and attributes.
- Plan and sell transportation, accommodations, insurance and other travel services
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Owns end-to-end service delivery and manages recovery.
- Responsible for engaging accounts department on escalated service including but not limited to billing, banking, eligibility and claim payment etc.
- Maintain Customer data regularly in an orderly manner, in the system provided by the company,
- Taking reviews from the customers for the services provided by the sales agent pertaining DWT’s services
- Build and sustain client relationships to enhance DWT’s reputation in the travel industry.
- Attend team meetings related to the implementation of new and renewing services as needed.
- Deal with occurring travel problems, complaints or refunds
- Meet profit and sales targets
- Make Follow up calls from DSR on daily basis to generate sales
- Report to team leader on weekly basis with the performance and issues affecting sales
For Contact:
info@zonalgo.com
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