Senior Remote Support Engineer

Responsibilities:

• Ideally candidate should have 3 to 4 years of experience of Remote Network administration, Desktop Support, Configuration and installations of Windows, MS Office Trouble shooting and network equipment. (Mac will be plus)

• Knowledge of Cloud Technologies VM applications, integrations Google Apps/Office 365 is a plus.

• IT Engineer will also perform basic diagnostic and recovery work on network equipment, upgrading and installation of clients PCs as well as operating systems if necessary.

• Require experience of managing LAN/WAN, hands-on experience required on Windows Server 2003-2016, Active Directory/Domain Controllers, Additional Domain Controller also email systems such as Microsoft exchange, must able to install or troubleshoot Windows Email related issues in different scenarios, as well as needing to be familiar with network monitoring and diagnostic tools, also knowledge of Cloud technologies, Virtual applications, Google Apps, Office 365 deployment and integrations will be preferred.

• Must have knowledge of Backup procedures and applications.

• Should able to handle network equipment such as Access Points, NAS, Routers, Switches, and Network Printer/Scanners etc.

• Reporting to the supervisor or concerned, communicate with staff and the customers to understand their needs and provide prompt assistance and support, also maintain technical and user documentation, systems reports.

• Must possess excellent English communication skills .

Skill/Knowledge Required:

• Networking

• Troubleshooting

• Remote Support

• Software Installation

• Microsoft Exchange

• LAN/ WAN Support