Technical Support Intern

Requirements :

• Graduate or Pursuing a bachelor’s degree in CS or equivalent.
• Must be comfortable using Linux command line.
• Good understanding about Web, DNS, Email and MySQL server.
• Ability to successfully turn a conversation with a potential customer into a sale.
• Highly motivated, ambitious and goal-oriented.
• Strong writing and communication skills.
• Ability to handle customer resistance and deal with criticism.
• Effective time management.
• Must be able to work in shifts.

Responsibilities:

• Respond to phone, email and live support panel for support and sales requests.
• Follow up on customer issues via Help desk and provide the necessary support.
• Responsible for systems administration for the group, including networks, applications, and operating systems.
• This includes implementation, configuration, troubleshooting, security, and usage monitoring.
• Responsible to perform audits of servers which includes usage, performance, and backups.
• Responsible for administering and maintaining the systems/servers to support business operations and end-users.

This is a great opportunity for young individuals to increase their skill set. Therefore, students with creative backgrounds are encouraged to apply.