Customer Care Officer

• Must able to do job under pressure and capable to achieve monthly OPD, IPD sales target
• To be fully oriented with the hospital philosophy, goal, rules and regulations.
• To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like the package, procedure, charges, and consultants provided by the organization.
• To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
• To attend to any VIP/ VVIP/CIP patients or their visitors, to ensure that they are well looked after.
• Solve any problem of the patient by the help of the concerned department.
• Speaking publicly at interviews, press conferences, and presentations.
• Providing clients with information about new promotional opportunities and current PR campaigns progress.
• To perform any other duty assigned by the management from time to time.
• Call attending
• Receiving customer complaint and to handle objection very smoothly for an effective resolution.
• To provide product information to the customer
• Listening and understanding of customers complaint and have to provide suitable solutions to customers
• To follow up after sales service related email and replying the email from customers
• Reporting day to day activities to the concerned authority
• To handle the customer with effective communication skills.

Full-time

• Age 20 to 25 years
• Both males and females are allowed to apply
• Must have 3-5 year's experience in Diagnostic or Hospital related specific job.
• Must have good communication skill.
• The flexibility of taking any kind of responsibility