Team Leader

Job Responsibilities

• Coach, motivate and support query management with service users, both in terms of the quality and accuracy of interactions.
• Ensure the delivery of a high quality customer/user focused service on a daily basis.
• Train up team members and reviewing their performances from time to time.
• Assist in interview process of new hiring.
• Ensure consistent excellent service delivery by analyzing real time workforce and making changes to team's workflow and activities
• Ensure essential required knowledge by enabling access to and checking staff have read relevant knowledge articles.
• To ensure accurate Knowledge share up to date information at daily team meeting pre-shift/post shift to ensure customers/users are given the correct information.

Employment Status

Full-time

Educational Requirements

• Graduate/ Post graduate from any reputed university.

Experience Requirements

• At least 1 year(s)
• The applicants should have experience in the following area(s):
  Call Center, Call Centre Supervision/ Management, Customer Service
• The applicants should have experience in the following business area(s):
  Banks, Call Center