Team Lead Call Center International

• Creating effective coordination with team members to keep them engaged & intact with team deliverables.

• Interacting closely with team members to ensure maximum target completion and effective resource utilization.

• Maintaining qualitative & quantitative targets by adhering to defined protocols.

• On-call escalations handling for better customer experience.

• Ensuring the daily, weekly, and monthly lead qualification targets accomplishment as assigned by the manager.

• Pressure handling.

• Proven ability to take strategic initiatives.

• Advanced MS Excel and system handling skills.

Experience and Qualification:

• Experience minimum 1 or 2 years of working in a Contact Center with team management is MUST.

• Minimum qualification: Bachelor or above.

Compensation & Benefits:

5 Days a week.

Yearly bonus.

Yearly increment.

Health benefits (Outpatient, Inpatient, Maternity).

Provident Fund/EOBI.

Permanent Position.