Senior Pipeline Manager (Re-Advertisement)
Job Responsibilities
- Maintain a senior level understanding of, and ensure all work is in adherence to, current USRAP and START policy.
- Maintain a senior level knowledge of background information relevant to the Bangladesh caseload.
- In close collaboration with the Pipeline and Reports Coordinator, lead Pipeline team related communication with the Refugee Coordinator, UNHCR, P3 resettlement agencies and other partner organizations as required.
- Oversee advanced pipeline quality control, case updates and follow-up by the Bangladesh-based Pipeline Team to unstick and/or ready cases for the next stage in processing, coordinating with other processing departments and partners as needed.
- Ensure a high level of error detection by the Bangladesh-based Pipeline team at QC check points in accordance with USRAP guidelines and the Cooperative Agreement, keeping the Pipeline and Reports Coordinator routinely aware of developments in daily caseloads, including any policy clarification needs.
- Plan and anticipate the workload of the Bangladesh-based Pipeline team and direct appropriate staff resources to ensure timely and accurate completion of tasks.
- Oversees the Bangladesh deferred caseload through oversight of deferral sending outside CRs, deferral review and needed follow-up with relevant internal processing staff and referring partners.
- Oversee prompt and accurate updating of cases in START post-deferral response.
- Through effective use of START filters, develop, and implement routine monitoring reports and tools to provide an ongoing analysis of processing priorities.
- Respond to case-specific inquiries from other RSC staff and partner organizations as required.
- Follow up on complicated cases coordinating with SMT, other processing departments and external partners as needed to ensure continued processing.
- Other duties as assigned by the Pipeline and Reports Coordinator. This can include, but is not limited to, occasional follow-up with refugee applicants and could involve group or independent travel to the field.
- Staff Management, Training and Communication:
- Ensures professional coordination and communication, both internally and externally.
- Liaises and coordinates with partner agencies (PRM, RMA, RPC, RAs, UNHCR, and other partners as required) and refugee representatives to ensure efficient processing of refugee applications.
- Responsible for the supervision and support of the Bangladesh-based Pipeline Manager.
- Participates in START trainings and provides work changes/process feedback.
- Coordinates with the Bangladesh-based Field Team, Program Support and Case Processing Team to ensure efficient and high-quality processing.
- Oversees training of newly hired direct reports, as well as regular, ongoing training for assigned staff.
- Collaborate with others in management to develop and conduct training relevant to Pipeline team activities in line with the most current SOP guidance.
Apply For This JOB
Industry :
Community Services And Development
Functional Area :
Aged And Disability Support
Location :
Coxs Bazar , BANGLADESH
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Contract
Age :
18-60
Education :
Graduate
Years of Experience :
0-5
Apply By :
2 of Sep 2023
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