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Executive- Service
Job Responsibilities
- Re-complain and pending complaint follow-up.
- Coordinating service point team Technically & Administratively.
- Solve the customer problem within 24 hours with a daily targeting system.
- Make daily working reports and submit them to the Operation/ Head of service and other concerns.
- Monthly complaint analysis and evaluation report properly and submit it in time to Management for development purposes.
- Monthly service center visits and arrange meetings with zone-wise service people for providing faster service.
- Ensuring product troubleshooting & Maintenance.
- Confirming Tools & Spare Parts overcoming all obstacles with the help of SCM, Distribution Product Operation & head of the service.
- To maintain relationships with customers, dealers, showrooms & Management about all service-related issues for Service Development.
- Work to reduce service-related costs.
- Making service-related bills & providing proper verification & third-party bill checking and agreement.
- Service center structural development.
- Find service technician & engineer inefficiency and arrange training.
- Maintain sales return/replace issue and process development to reduce SR/Replace.
- Maintain missing, broken issues and process development to reduce missing.
- All service points administrative work done under your control like leave, adjust, Mobile, account opening, ID card, computer, bike, t-shirt, etc.
- Also do additional work that management provides to me and Obey Official all Rules and Regulations.
- Feedback calls should be taken daily with every customer/showroom/dealer/ sales member for smooth service.
Experience Requirements
- 1 to 2 year(s)
Additional Requirements
- Age 25 to 35 years
- Only males are allowed to apply
- Must have direct job experience on similar electronics industries on service .
For more info, please contact at mltn.hrd@gmail.com
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