Assistant Manager - ServiceNow App Developer

Responsibilities

. Configuration/Customization of the ServiceNow platform, including creating workflows.

. Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.

. Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.

. Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).

. Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.

. Perform integrations and process automation using Service Now Orchestration.

. Experience with ServiceNow App Engine and custom/scoped app development experience

. Load, manipulate and maintain data between ServiceNow and other systems.

. Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application.

. Collaborate with team members and business users to clarify requirements and confirm design/implementation.

. Follow set coding best practices and standards.

. Foster a collaborative and team-oriented environment.

. Adhere to the system development life cycle (SDLC) processes.

. Test and debug team solutions.

. Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.

. Document processes/solutions/fixes in Knowledge Base.

. Maintain a regular and predictable work schedule.

. Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.

Qualifications we seek in you!

Minimum Qualifications

. BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.

. Strong analytical, problem solving, and collaborative skills.

. Thorough understanding of ITIL/ITSM processes.

. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

. Experience in CMDB, Discovery and integration with other external modules.

. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.

. Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)

. Hands-on experience developing using JavaScript.

. Hands-on experience working with relational databases.

. Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.

. Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.

. ServiceNow Certified Application Developer.

. Experience utilizing Agile/SCRUM Methodologies.

. Understanding of the systems development life cycle (SDLC) processes.

. Strong understanding of troubleshooting principles and practices

. Ability to work independently and take initiative in problem solving

. Proficient critical thinking, analytical, problem-solving, and reasoning skills

. Must be able to learn and support new and fast-changing technologies

Preferred qualifications

. Excellent communication skills and strong customer service skills