DG-PD-PTP

Responsibilities

Process purchase requisition and supplier-set up

Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met

Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

Develops communication between customers to have a smooth transaction

Ability to perform and resolve query of a customer to build a better relationship

Monitor generic email box for incoming queries and acknowledge them as per SLA

Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes

Follow up with requesters/co-functional teams to provide quicker resolutions

Follow up with Suppliers/Vendors wherever required

Provide periodic updates to users/impacted parties on the status of the ticket/issue raised

Transfer/Raise inquiries to appropriate teams for resolution

Qualifications we seek in you

Minimum qualifications

Graduation in Commerce (B.Com)

Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable

Excellent Communication Skills - Written and Spoken

Customer Management Skills

End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications

Proficient with MS Excel

Understanding of Procurement/Supplier Set-up Concepts

Familiarity with WorkDay and Coupa will be an added advantage