Life Insurance Claims

Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate/Process Developer Life Insurance Claims

Responsibilities:

Transaction processing according to standard work & SOP

Prioritize transactions according to detailed guidelines to meet SLA

Plans and prioritizes tasks and work responsibilities to achieve objectives!

Comprehending and responding to customer inquiries. Identify, research, and resolve problems.

Assist with/perform other team tasks as the need arises.

Ability to accurately interpret and compile information from a variety of sources and systems

Ensure that turnaround time and quality of the work meets Company service standards

Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls

Handle own work in process and support team efforts to ensure that individual, team goals are met.

Maintain key records like working files, email for reference and audit purpose

Ability to handle basic day to day requirements of excel

Qualifications

Minimum qualifications

Graduate in Commerce (B.Com)

Freshers are eligible

Good English language skills (verbal and written)

Preferred qualifications

Prior experience in Accounts Receivable/Order to Cash

Essential skills:

Life product experience in policy admin/Claims processes

Good English Communication (Both written & verbal)

Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data

Displays energy and enthusiasm in approaching the job

Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service

Ready to work on stretched working hours

Ability to independently work well with internal and external customers

Customer service focus

Basic Computer knowledge along with typing speed of 20 words/minute