Senior Manager - Operations Training Managers

Responsibilities

. Collaborate & work in close coordination with vertical business partners and relevant stakeholders

. Lead, control & drive project timelines, raise red flags as per milestones and take all actionable to closure in close coordination with stakeholders

. Be adept at working on high pace projects (regular/ad Hoc) with aggressive timelines & agile methodology

. Reporting and dashboarding Training KPIs & Co-own the adoption critical metrics for the function

. Help drive strategic initiatives, programs and key priorities for the region

. Spearhead training initiatives using contemporary principles and assessment methodology which are aligned with company and customer standards

. Drive program management and overall accountability for the program execution

. Drive consistency and Best Practice-sharing of standard Training and Quality practices across domains and LOBs aligned

. Strengthen knowledge management across LOBs within the vertical

. Other Training and Quality related deliverables, as assigned

Qualifications we seek in you!

Minimum qualifications/skills

. Relevant experience in the Insurance domain, business training and project management

. Experience in handling multiple business partners

. Experience in leading and implementing innovative projects

. Analytical bent of mind needed

. Good Microsoft Excel & PowerPoint making skills

. Demonstrate problem-solving skills and working under tight timelines multi-tasking abilities exception-based management capability

. Good negotiation, interpersonal, and communication (written and verbal) skills

Preferred qualifications/skills

. Good matrix cross-functional influence skills, teamwork skills, and ability to facilitate change and engage others in the execution of requirements and goals

. Should have an Agile mindset

. Relevant operational experience would be an added advantage, with a good sense of on-ground realities & how to optimize processes for rolling out regional programs

. Proven record of high performance in previous roles