Technical Associate - Onsite/Floor Support Engineer

Welcome to the relentless pursuit of better.

Inviting applications for the role of Technical Associate - Onsite/Floor Support Engineer

In this role, you will be responsible for:

Responsibilities

Supervise cases in Ticketing tool queues.

Receive P4 Incidents, Work Orders or &ldquoTask Tickets in Helpmate.

Look into the reported issue/approved work order and address it within agreed SLA&rsquos.

Resolve & update ticket after selecting relevant resolution

Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.

Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.

Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP&rsquos and mobile devices like iPads and of end points to be done as per organization Hardening guidelines through MDT setup

Transfer and removal of business specific applications and their upgrades.

Support New Transitions, Ramp Up&rsquos/Down&rsquos, Business migrations/Site Consolidations Projects.

Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.

Installation, solving problems of equipment in data center, mux and hub room.

Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms

Change management process awareness and ensure it is followed for all infra changes.

Activation & de-activation of Data & Voice ports and troubleshooting any port related issues

Physically assist in moving and racking/stacking equipment

Capturing Sniffer and Ethereal / Wireshark log

Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones

Maintaining CMDB of phones installed on floor.

Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms

Qualifications we seek in you!

Minimum Qualifications

Diploma in Electronics & Telecommunication/Computer Engineering or above meaningful experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.

ITIL Version 3 or 4 foundation Trained/Certified.

Preferred Qualifications/ Skills

Customer Service and Problem-Solving Skills.

Good communications skills in English and local Language.

Should be able to deliver on timelines.