Tech Support Executive

Technical Support

Job summary

The IT Support Engineer will be responsible for providing high-quality technical assistance to both our customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.

Key Responsibilities

Work continuously on assigned tasks/helpdesk tickets until completion, ensuring stakeholders are satisfied with service levels

Administer, monitor and maintain Freshdesk and related software components

Talk users through a series of actions to help set up systems or resolve issues

Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems

Provide recommendations and drive the implementation of improvements to operational controls, functions and processes

Install and maintain software and applications

Ensure the highest level of data security to protect our clients’ information assets

Support and be an integral member of the IT team

Skills Knowledge and Expertise

Ticketing systems

Knowledge of the following is a plus:

Ability to communicate in both technical and user-friendly language depending on the client

Excellent verbal and written communication skills

Excellent problem-solving skills and attention to detail

Experience Required:

1-2 years of working experience in IT Support

Qualifications/Training

Bachelor’s degree (or above) in Computer Science or a related subject

Position Required: 10