Care Delight Executive

EXPERIENCE:

0-2 years

JOB RESPONSIBILITIES:

1. Handle customer queries and complaints via various channels.

2. Approach and resolve the queries and issues with a customer-centric attitude.

3. Offer exceptional customer experience and delight.

4. Adhere to the set SLA and TAT.

5. Achieve a high customer satisfaction score (CSAT).

6. Demonstrate the right attitude with the right tonality in all customer interactions.

WHAT WE ARE LOOKING FOR:

1. Any bachelor/master degree.

2. Proficient in English and Hindi.

3. Excellent interpersonal skills.

4. Exceptional communication skills on multiple mediums (Chat, email, phone).

5. A quick learner.

6. Ability to multi-task.

7. Make decisions under pressure and time constraints.

WHY SHOULD YOU APPLY?

1. Great opportunity for freshers.

2. Rotational day off is available.

3. Supportive work environment.

NOTE:

This is on-site job (office address: HSR Layout)

We are looking for candidates who are in Bangalore and can join immediately or in 1 week or in 15 days.

We are looking for candidates who speak English and Hindi fluently.

Candidates should be comfortable working for 6 days with a rotational day off and on rotational shift.

Please mention the required skills in your updated resume.

If your profile matches, we will contact you for further steps.