Hub Associate

Job Description

Manage the daily operations of all of the hubs

Conduct regular stand-up meeting & training session with the DEX heroes regarding delivery SOP, failed delivery reason tagging and ground issue faced by DEX heroes

Customer handling & issue resolution

Closely monitoring the performance of DEX heroes via dashboard

Financial Reconciliation & package reconciliation

Maintain daily In-house record of pending shipments held at hubs

Communicates daily with feeding facilities to ensure a proper plan is set

Optimize member experience by managing flow throughout the hub

Serve as a leader of Daraz culture and values at the Hub

Requirements

Bachelors' degree with 1 year experience in relevant field

Should have good communication skills in order to present ideas effectively

Excellent time management and organizational skills

Should be a good team player with proactive nature

Professional approach to time and deadlines

Benefits

An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams

Work closely with country and group level management to build e-commerce in Nepal

Hands-on experience in leading a team and growing a business

Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up