Customer Support Specialist - Inbound

Job Description

JOB SUMMARY: Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

MAJOR JOB RESPONSIBILITIES:

• Answer and follow-up calls professionally and provide information about our services.
• Maintain healthy relationships with existing customers and to retain them.
• Responding to the customer’s queries within the given time frame.
• To ensure that the customers details and other relevant data is completely entered into the system correctly.
• Analyze and solve problems accordingly.
• Handle in-bound inquiries via phone, email and live chats.

Skills:

• Excellent communication in English.
• Customer handling skills.
• Punctual and confident.
• Prior call centre experience is a plus point

Skill

English Fluency