IT Support Engineer

-          1st/2nd Level support of internal customers for all IT related issues.

-          Detailed tracking of each customer's service needs in JIRA based ticketing system.

-          Follow-up with customers to ensure that all issues/needs have been resolved/met.

-          Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.

-          Proactive monitoring and timely issue resolution of production systems.

-          Proper escalation of issues to management and vendors according to established guidelines and policies.

Required Qualifications and Skills:

-          4 years degree in IT-related area or 2~3 years work experience.

-          Installation configuration Printers/Scanners and application support.

-          Able to provide L1 Network Support and System Administration support as well.

-          Working knowledge and experience of Microsoft Products and Windows based / MAC based applications.

-          Functional knowledge and experience of installation troubleshooting of (/7/8/10) Server 2008/2012/AD).

-          Average English communication skills (verbal and written)

-          Strong problem solving and analytical Skills.

-          Configuration of Cisco/Avaya/IP based Phones.

-          Virtual Desktop Interface knowledge.

-          Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).